---
title: "Field Service"
description: "Uppdrag på plats. Varje app är en modul i en gemensam datamodell."
canonical: "https://obop.dev/sv/apps/field-service/"
lang: "sv"
---

# Field Service

## Vad den är till för

Schedule on-site jobs for customers: who does the work, where, when, which parts were used and whether the customer must sign off. Site addresses and contacts are personal data and treated as such.

## Vad paketet gör och inte gör

On-site jobs for customers, done by a technician: scheduled, en route, in progress, done or cancelled. A job records the customer, the site, the technician, the planned day and start (minutes since midnight), the parts used and whether the customer must sign off. Site address and contact details are personal data. Needs the Human Resources and Products packages.

## Modeller

### `field_service_job`

An on-site job for a customer

Läsgrupp: `field_service.user`. Skrivgrupp: `field_service.user`.

| Fält | Typ | Dataklass | Personuppgift | Grupp | Agenter ser | Beskrivning |
|---|---|---|---|---|---|---|
| `name` | text | `none` | nej | `field_service.user` | i klartext | Short title of the job, for example Replace boiler pump |
| `customer_id` | ref → party | `none` | nej | `field_service.user` | i klartext | The customer the job is for |
| `site_name` | text | `none` | nej | `field_service.user` | i klartext | Name of the site, for example Main warehouse |
| `site_address` | longtext | `internal` | ja | `field_service.user` | maskerad | Street address where the work is done; often a person's home |
| `site_city` | text | `internal` | ja | `field_service.user` | maskerad | City of the site |
| `site_postcode` | text | `internal` | ja | `field_service.user` | maskerad | Postcode of the site |
| `site_country` | text | `none` | nej | `field_service.user` | i klartext | Country of the site |
| `site_contact_name` | text | `internal` | ja | `field_service.user` | maskerad | Name of the person to meet on site |
| `site_contact_phone` | text | `internal` | ja | `field_service.user` | maskerad | Phone number of the person to meet on site |
| `technician_id` | ref → hr_employee | `internal` | ja | `field_service.user` | maskerad | Technician assigned to the job |
| `priority` | select (low, normal, high, urgent) | `none` | nej | `field_service.user` | i klartext | How urgent the job is: low, normal, high, urgent |
| `description` | longtext | `none` | nej | `field_service.user` | i klartext | What has to be done and what the customer reported |
| `scheduled_on` | date | `none` | nej | `field_service.user` | i klartext | Planned day of the visit (YYYY-MM-DD) |
| `scheduled_start_minute` | number | `none` | nej | `field_service.user` | i klartext | Planned start in minutes since midnight (540 is 09:00) |
| `planned_minutes` | number | `none` | nej | `field_service.user` | i klartext | Planned duration in minutes |
| `signature_required` | bool | `none` | nej | `field_service.user` | i klartext | Whether the customer has to sign off the work before it counts as done |
| `signed_by` | text | `internal` | ja | `field_service.user` | maskerad | Name of the person who signed off the work |
| `signed_on` | date | `none` | nej | `field_service.user` | i klartext | Day the customer signed off (YYYY-MM-DD) |
| `work_report` | longtext | `none` | nej | `field_service.user` | i klartext | What was done, written by the technician |
| `state` | select (scheduled, en_route, in_progress, done, cancelled) | `none` | nej | `field_service.user` | i klartext | Job status: scheduled, en_route, in_progress, done, cancelled |

### `field_service_part`

A part or product used on a job

Läsgrupp: `field_service.user`. Skrivgrupp: `field_service.user`.

| Fält | Typ | Dataklass | Personuppgift | Grupp | Agenter ser | Beskrivning |
|---|---|---|---|---|---|---|
| `job_id` | ref → field_service_job | `none` | nej | `field_service.user` | i klartext | The job the part was used on |
| `product_id` | ref → product | `none` | nej | `field_service.user` | i klartext | The product that was used |
| `quantity` | number | `none` | nej | `field_service.user` | i klartext | How many units were used |
| `unit_price` | money | `none` | nej | `field_service.user` | i klartext | Price per unit charged to the customer (minor currency units, e.g. cents) |
| `note` | text | `none` | nej | `field_service.user` | i klartext | Remark about the part, for example serial number |

## Arbetsflöden

### `field_service_job`

| Åtgärd | Flyttar | Vem får köra den | Godkännande |
|---|---|---|---|
| `field_service_job.depart` | state: scheduled → en_route | `field_service.user` | nej |
| `field_service_job.start` | state: en_route → in_progress | `field_service.user` | nej |
| `field_service_job.complete` | state: in_progress → done | `field_service.user` | nej |
| `field_service_job.cancel` | state: scheduled → cancelled | `field_service.manager` | nej |

## Behörighetsgrupper

Grupper som den här appen använder:

- `field_service.manager`
- `field_service.user`

## Steg som kräver godkännande

Inget steg i den här appen kräver godkännande, förutom att ta bort poster.

## Vad agenter kan och inte kan göra

En agent kan läsa, söka, skapa och uppdatera poster i den här appen, och köra de åtgärder som inte kräver godkännande, inom behörighetsgrupperna för sin token.

Den kan bara föreslå de här stegen, och en person måste godkänna dem: `field_service_job.delete`, `field_service_part.delete`.

Personuppgifter maskeras som platshållare: `field_service_job.site_address`, `field_service_job.site_city`, `field_service_job.site_postcode`, `field_service_job.site_contact_name`, `field_service_job.site_contact_phone`, `field_service_job.technician_id`, `field_service_job.signed_by`.

## Beroenden

- `base`
- `product`
- `hr`

## Installera

Installera den från appen Customize (Marknadsplats), eller från kommandoraden:

```bash
obop modules install-from field_service
```

Kräver en databas och administratörsbehörighet.

## Bygg din egen

[Modulguiden visar hur appar som den här skrivs](/sv/docs/reference/module-manifest/)